Best Practices to Make Every Agent Your Best Agent
Wednesday Jun 12, 2:00 PM – 3:00 PM EDT — Sign Up For Events
The performance of contact center agents fluctuates, resulting in unpredictable business outcomes and an uneven customer experience. In this session, we discuss the art of transforming every agent into a star performer. You will:
- Discover expert strategies to equip your agents with the tools they need to excel, ensuring seamless interactions and exceptional service delivery
- Gain invaluable insights on how to accurately gauge, enhance and retain top agents
- Best ways to accurately measure and improve agent performance
Don't miss this opportunity to hear real-world customer success stories and actionable tips that will improve the quality, performance, and efficiency of your contact center operations.
Presenter:
 |
Trent Isaacs, Sr. Director, GTM Strategy for Real Time Work, Verint
Trent has been working in the contact center industry for over 25 years in a variety of roles. He is a passionate believer that the success of people in the modern contact centers are best served by building productive partnerships with technologies that help them effectively manage customer interactions, drive game-changing business results, and world-class customer experiences.
|